Refund policy

We offer returns within 30 days of delivery.

To be eligible for a return, your Pyllum must be unused, in the same condition you received it, and returned with any included parts or packaging.

To start a return, contact us at pyllumofficial@gmail.com before sending anything back. Returns sent without contacting us first may not be accepted.

Custom discs

Custom discs are made specifically for the size and shape of an individual pill and are not eligible for return or refund once they have been made, unless they arrive damaged, defective, or were made incorrectly.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at pyllumofficial@gmail.com. Please include your order information and, if helpful, photos of the issue so we can make it right.

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

Shipping costs

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Contact

If you have questions about returns or refunds, contact us at:

pyllumofficial@gmail.com